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What is a Virtual Agent? | IBM

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Artificial Intelligencenatural language processingintelligent searchrobotic process automation (RPA)chatbotconversational AIspeech-to-textoptical character recognition (OCR)CRMmachine learningSubscribe todayinteractive voice response (IVR)decision treeGo to episodeeasily built and managednatural language understandinggenerative AIintelligent searchsurvey of 1,005 respondents across 12 industries and 33 countriesForrester Consulting studyGallup researchprovide employees with integrated access to internal platforms and self-service portalsEbook Start realizing ROI: A practical guide to agentic AI Discover ways to get ahead, successfully scaling AI across your business with real results. Read the ebookGuidebook Unlock AI ROI: A tactical guide to enterprise productivity Learn proven strategies to boost productivity and power enterprise transformation with AI and innovation at the core. Read the guidebookReport A new era for customer service: agentic AI is here Discover how agentic AI is reshaping customer service—boosting agent productivity, enhancing customer experience and driving strategic growth. Read the reportReport From AI projects to profits: How agentic AI can sustain financial returns Learn how organizations are shifting from launching AI in disparate pilots to using it to drive transformation at the core. Read the reportDemo Try watsonx Orchestrate® Explore how generative AI assistants can lighten your workload and improve productivity. Start the demoPodcast The future of agents, AI energy consumption, Anthropic computer use and Google watermarking AI-generated text Stay ahead of the curve with our AI experts on this episode of Mixture of Experts as they dive deep into the future of AI agents and more. Listen nowReport Is your organization ready to use gen AI? Explore this IDC Spotlight report to discover how you can unlock the full potential of your business data with gen AI. Read the reportCase study How Comparus is using a "banking assistant" Comparus used solutions from IBM watsonx® AI and impressively demonstrated the potential of conversational banking as a new interaction model. Read the case studyExplore watsonx OrchestrateExplore AI solutionsExplore AI servicesExplore watsonx OrchestrateExplore watsonx.aithe study

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