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What Is Interactive Voice Response (IVR)? | IBM

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Business automationvirtual agentcall centerscustomer supportnatural language processingspeech recognitioncustomer experienceIBM Privacy StatementVoiceXMLspeech-to-textWatch all episodes of Mixture of Expertsautomationcustomer servicespeech recognitioncustomer servicecustomer sentimentbanking and financeCustomer serviceeducational institutionsgovernmenthealthcareairlinesretailReport Modern AI-driven automation enables application resilience Learn how organizations can navigate the growing complexity of cloud-native, multicloud environments, improving application security, performance and collaboration while managing dependencies, scalability and AI-driven workloads. Read the reportWhite paper Enabling enterprise agility with Low-Code/ No-Code, AI and platforms Learn how citizen developers and engineers collaborate to accelerate innovation without sacrificing governance. Read the white paperArticle Automation is the future of IT resilience IT resilience is evolving. Forrester’s survey for IBM shows that automation use is set to nearly double, with 70% of IT leaders expanding hybrid multicloud capabilities, key insights for stronger data protection and disaster recovery. Read the articleReport IDC Spotlight: Modern application resilience with AI-driven automation Discover how AI-powered application management helps teams navigate growing complexity, reduce outages and gain a unified view of application health across modern, cloud-native environments. Read the reportReport Leverage automated APM to accelerate CI/CD and boost application performance Automated performance management is key for organizations to overcome application challenges and fully leverage CI/CD-powered environments. Read the reportExplore IBM Instana ObservabilityExplore automation solutionsExplore automation consulting servicesExplore IBM InstanaExplore automation use cases

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