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HomeConsulting2025-26 State of Salesforce reportRead the excerptLeading with AQ: CIO Strategies for AI, Trust & Transformation with Shibani Ahuja, SalesforceSee the 3 key priorities for driving AI advantage in the 2024-2025 State of Salesforce report.Read about IBM + Salesforce Data CloudLearn moreRead about IBM + MuleSoftLearn moreRead about IBM + Salesforce Service CloudproductivityLearn moreLearn moreRead about Generative AI for MarketingLearn moreIBM Intelligent Delivery Suite for Salesforce IBM’s AI-powered platform for Salesforce transformation accelerates delivery with prebuilt assistants, best-practice accelerators, and automated tools. It leverages IBM and Salesforce expertise for faster, higher-quality, and secure solutions. Learn moreCo-create with IBM Garage Achieve speed-to-value and adopt Salesforce products and breakthrough technologies through a roadmap and solution co-created with your team and a diverse set of IBM Salesforce experts with industry expertise in business, design and technology. Learn moreFind out what sets us apartMOL Group MOL group fuels growth with a digital marketing platform European oil and gas company MOL Group is remaking the service station experience and driving growth with data-driven customer engagement.The Recording Academy IBM at the 2024 GRAMMYs IBM Consulting and the Recording Academy teamed up to create a unique GRAMMY experience for its members using the power of Salesforce.Evident A new era of growth with a unified service hub The new Salesforce solution has increased the productivity of support engineers and team leads by over 15%.Camping World AI takes the lead in customer experience re-imagined Reimagining customer experiences and interactions, while reshaping the call center with Salesforce platform.Health Service Executive (HSE) Ireland expedites nationwide response program in weeks Team members included solution architects, developers, designers, Salesforce technical experts and HSE employees.Smart Europe Drive customer experience with generative AI An integrated IBM watsonx® and Salesforce solution automatically prioritized and classifies incoming customer cases to provide streamlined response support.Learn moreLearn moreLearn moreRead the reportPodcast Accelerate AI for Loyalty Insights Discover how IBM & Salesforce accelerate AI adoption for customer loyalty transformation via hyper-personalization, seamless experiences, and practical implementation strategies. Listen to the podcastSOSF 2024 3 priorities for driving an AI advantage The 2024 State of Salesforce report explores how leading organizations prioritize data, AI, and their ecosystems to optimize the Salesforce platform and enhance customer experiences. Read the reportBlog post AI Integration Services Learn how IBM introduces new AI Integration Services to help enterprises build and scale AI agents on their preferred AI and cloud platform. Learn moreMary Rowe, Senior Partner, Global Salesforce Service Area LeaderJon Caswell, Salesforce Global GTM & Strategy LeadMatt Francis, Salesforce Industries and AI CTO, IBM Americas, CTA, DESubscribe nowKnow moreRegister nowLearn more

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